Home › Support

Cardholder Support

Welcome to TruCash. We are a market leader in prepaid payment, incentives, gifting, and loyalty. We provide prepaid solutions for gift cards, debit cards, payroll, incentives, and consumer loyalty. Our unique online platform offers flexible value-added, customer centric functionality with more security, accountability, and manageability features than any other loyalty program in the world.

If you have any further questions, please feel free to contact our customer support center.

Customer Service Hours : Mon – Fri : 9AM – 5PM (EST)
Canada / USA: 1-800-624-6171
Outside Canada / USA: 1-905-212-9100
Email: service@trucash.com
Address: 2680 Skymark Avenue, Suite 700, Mississauga, ON, L4W 5L6

Lost or stolen cards should be reported immediately by calling TruCash customer service 24 hours a day,
7 days a week at 1-800-624-6171 (North America) or 1-905-212-9100 (International).


Card FAQs

Looking to for more information about your card? Read our Frequently Asked Questions.

Learn More

Cardholder Support

Call us toll free at 1-800-624-6171, Monday to Friday between 9am and 5pm (EST).

Learn More

James Dean Prepaid Card

To find out more about the James Dean Prepaid Visa Debit Card please click below. 

Learn More

Meet
TruCash Wallet

Manage your account, view balances, send funds, pay bills and more, with real-time transaction alerts.

Now available for Android and IOS


    

© 2021 DCR Strategies Inc. All rights reserved.